EXCLUSIVE ONE YEAR WARRANTY AND RETURN POLICY
Seller (A-VAC Industries) shall warrant each standard item either repaired or sold to be free of defects in materials and workmanship for such period of time and under such conditions as are specified herein or as may be specified by Seller on the face of its quotation or otherwise reduced to writing and expressly approved by Seller. The warranty period so specified by seller shall commence on the date of delivery from Seller to the original purchaser. The warranty period shall commence on the date of delivery form Seller to the original purchaser and extend for a period of (1) One Year, unless extended warranty coverage has been purchased or included in writing prior to shipment.
Unused and uninstalled products may be returned within 30 days for a refund. Outbound and inbound shipping is the responsibility of the customer. A 15% restocking fee will be applied. Returned items that are damaged in shipping will not be accepted. It is our policy not to accept damaged freight.
An RMA return authorization must be obtained from A-VAC for all product returns.
In the event of a problem, please contact us as soon as possible, as many issues can be resolved over the phone.
Returned items are evaluated immediately. Repair, or at Seller’s option, replacement of defective items shall be the sole and exclusive remedy under warranty; items expendable in normal use are not covered by this warranty. All warranty replacement or repair shall be limited to product malfunctions, which, in the sole opinion of Seller, are due or traceable to defects in original materials or workmanship. All obligations of Seller under this warranty shall cease in the event of abuse, accident, alteration, misuse, disassembly, contamination or neglect of the product. Equipment or sub-assemblies which fail during their warranty period should be returned at customer expense to the A-VAC Industries service department with an RMA# (Return of Merchandise Authorization Number). If we find that the failure is a warranty issue, we will refund inbound Economy ground shipping value only, along with outbound Ecomony ground shipping value only.
Warranty repairs or the replacement of parts, are warranted only for the remaining unexpired portion of the original warranty period applicable to the repaired or replaced parts. After expiration of the applicable warranty period, Customer shall be charged at the current prices for any parts, labor and transportation.
If the failure is not found to be warranty related, any service/repair will be a billable charge.
Seller expressly disclaims responsibility for loss or damage caused by use of its products other than in accordance with proper operation procedures.
THIS WARRANTY IS EXPRESSLY IN LIEU OF AND EXCLUDES ALL OTHER EXPRESSED OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND OR FITNESS FOR PARTICULAR PURPOSE, USE OR APPLICATION, UNLESS OTHERWISE AGREED TO IN WRITING BY SELLER.